ORDER HANDLING
Online orderprocessing
In today’s dynamic world of e-commerce, online order processing has become an integral part of any company’s success. Customers are attracted not only by attractive products, but also by fast, efficient and professional order processing. Let us take a closer look at how customer order processing works and why it is worth paying attention to the quality of your online sales support.
Why is online fulfilment important?
Online fulfilment is the process of handling customer orders placed in online stores. It is an element of the overall e-commerce operation that has a huge impact on a company’s image and success. So why is it so important?
1. Customer satisfaction
Customer satisfaction is the key to e-commerce success. Efficiency in online fulfilment means that orders are processed efficiently and customers receive products on time. This in turn leads to a positive shopping experience and greater customer loyalty.
2. Market competitiveness
The e-commerce market is incredibly competitive and customers have many options to choose from. Companies that offer a professional ordering service have an advantage over their competitors. Customers are more likely to choose those stores that offer a fast and reliable service.
3. Process optimisation
The professional handling of online sales is based on automated processes that save time and money. This allows the company to focus on business development rather than manual order processing.
What are the benefits of a professional online ordering service?
Here’s what you and your customers can gain by using a professional ordering service:
Increased customer loyalty:
Customers who experience professional order processing are more likely to return to a shop and make repeat purchases. This increases loyalty and customer value to the business.
Improved business reputation
A professional online ordering service builds a positive reputation for the business. Customers will recommend such shops to others, resulting in an increase in customer numbers.
Reduced lead times
With automated processes for handling customer orders, lead times can be significantly reduced. Customers appreciate fast delivery and often choose to shop where orders are processed the fastest.
Reduce costs and save time
Outsourcing the operation of an online shop can result in significant time and cost savings by eliminating the need to hire in-house staff and invest in infrastructure..
How does the customer order process work?
The order fulfilment process consists of several steps that need to be carefully planned and executed. Here are the steps we follow when processing customer orders:
1. Order acceptance
The first step in processing online orders is to accept the order from the customer. This can be done via the website, mobile application, etc. It is important that this process is simple and intuitive for the customer.
2. Order processing
Once the order has been accepted, it is processed. This means checking product availability, calculating delivery costs and summarising the order. At this point it is important that customers have access to up-to-date information on the status of their order.
3. Completing the order
The next step is picking, or preparing the products for shipment. This requires efficient warehouse management and logistics.
4. Ship the order
Once the order is complete, it is shipped. Speed and reliability of delivery are critical. Customers expect their order to arrive on time and in perfect condition.
5. Complaints and returns
Handling complaints and returns should not be forgotten when managing online sales. This is an important part of the process for customers. Companies need to be prepared to resolve any problems quickly and professionally.
Online order processing is one of the key components of e-commerce that has a huge impact on a company’s success. Effective order processing ensures customer satisfaction, market competitiveness and process optimisation. It is therefore worth investing in its quality and continuously improving the processes involved in handling online sales orders.
Order processing at the highest level
Our team are order processing experts who understand the importance of fast and efficient order processing in e-commerce. Our company provides tools and solutions that combine speed, efficiency and an innovative approach to customer service, while ensuring a high quality of service.
Order Processing Automation
Our solutions include support for barcode scanning, enabling products to be located quickly and accurately in the warehouse. One of our flagship products is advanced warehouse management software that makes the picking process faster and more accurate. This includes: automatic determination of optimal picking routes (collection of goods needed to complete an order), multiple automatic checks of products in the shopping cart, or wireless printing of waybills and other documents. All this minimises the time it takes to process each order and the number of errors.
Our Flexibility and Data Integration
We understand that online shops often use different platforms such as Allegro, Amazon, eBay and many others. Our solutions are integrated with these platforms. Order information is transferred in real time, allowing orders from different sources to be managed in a consistent way. This means that stock levels, product descriptions and prices are always consistent across all platforms. We also offer the option to customise our system to suit the individual needs of your shop, giving you full control over the process.
Convenient order processing panel
For the convenience of our customers, we have created an intuitive order processing panel – the EasyShip panel. All the information you need about orders placed in your store is in one place. Do you want to check your stock levels, the number of shipments made per day, week or month? Or would you like to check the status of an order or place an order yourself? All this and more is possible with access to our EasyShip Panel.
Data Security
Protecting your customer data is a top priority these days. Our solutions ensure the secure storage and processing of data, especially payment data. This not only complies with legal requirements, but also builds customer confidence in your shop.
Gain a competitive edge in order fulfilment!
We offer unique solutions for online ordering. Our tools guarantee faster processing, minimise errors and increase customer satisfaction. Take advantage of our flexibility, innovative features and data security to succeed in the world of e-commerce. Give us a chance to show you how to process orders professionally and give your business a competitive edge.
